Customer Information

About Us

Polydron (UK) Limited are completely dedicated to your total satisfaction. If you have any suggestions or comments please send us an email.

Making A Purchase

Making a purchase could not be easier. Just browse our Catalogue, and click on the "Add to Basket" icon next to the product you wish to buy and put it into the shopping cart. After you have finished your selection, click on the "Checkout" icon and you will be asked for a few details that we need to be able to satisfy the order.

We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.

Delivery Schedule

We aim to deliver your order as soon as possible. We would normally dispatch your order to you by the next working day. International orders are generally received within 28 days.

Returns

If you order an item and decide not to keep it, you can return it to us provided it is in its original condition and in its original packaging. The cost of returning a non faulty item would be borne by the customer. If an item is faulty, we will do our best to fix the item or otherwise replace it.

Customers have 30 days from receipt of their goods to return goods to us. Customers can contact us by calling +44 (0)1285 863980 or by emailing headoffice@polydron.com to discuss their return. We will repay customers either by credit note or by cheque (method to be chosen by the customer).

Guarantee

We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

For orders made from within the EU prices are inclusive of VAT (20.0%) (including UK).

Credit Card Security

We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Reaching Us

If you need to reach us, please send us an email, alternatively, you can call on +44 (0)1285 863980 or fax us on +44 (0)1285 863981 or write to us at Polydron (UK) Limited, Site E, Lakeside Business Park, Broadway Lane, South Cerney, Cirencester Gloucestershire, GL7 5XL.

Privacy Policy

Polydron Limited do not disclose buyers information to third parties.

Cookies

It has been requested that we post some information about how our site uses cookies.

The answer is that we use them as sparingly as possible, there are only two cookies created by our ecommerce system:

PHPSESSID
(Contains a PHP "session ID", expires when the browser is closed)

The "PHPSESSID" cookie is required so that the site can recognise the same user clicking from page to page. Without it, every page would be treated as the first visit to the site, and anything added to the shopping basket would be instantly forgotten. Online shopping would, therefore, be impossible.

session
(Contains a PHP "session ID", can also contain an email address and encrypted password, expires after one year)

The "session" cookie is intended for the user's convenience, our system creates this with a copy of the initial session ID so that they can be classed as "returning" and the contents of their shopping basket will still be available. If the user signs in with an email address and password, these login details are are also saved so that they can remain logged in when returning (the password is encrypted). If the user signs out, their login details are removed from the cookie.

Any other cookies are created by 3rd party scripts such as Google Analytics.