Customer Information

About Us

Polydron (UK) Limited are completely dedicated to your total satisfaction. If you have any suggestions or comments please send us an email.

Making A Purchase

Making a purchase could not be easier. Just browse our Catalogue, and click on the "Add to Basket" icon next to the product you wish to buy and put it into the shopping cart. After you have finished your selection, click on the "Checkout" icon and you will be asked for a few details that we need to be able to satisfy the order.

We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.

Delivery Schedule

We aim to deliver your order as soon as possible. We would normally dispatch your order to you by the next working day. International orders are generally received within 28 days.

Returns

If you order an item and decide not to keep it, you can return it to us provided it is in its original condition and in its original packaging. The cost of returning a non faulty item would be borne by the customer. If an item is faulty, we will do our best to fix the item or otherwise replace it.

Customers have 30 days from receipt of their goods to return goods to us. Customers can contact us by calling +44 (0)1285 863980 or by emailing headoffice@polydron.com to discuss their return. We will repay customers either by credit note or by cheque (method to be chosen by the customer).

Guarantee

We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

For orders made from within the EU prices are inclusive of VAT (20.0%) (including UK).

Credit Card Security

We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Reaching Us

If you need to reach us, please send us an email, alternatively, you can call on +44 (0)1285 863980 or fax us on +44 (0)1285 863981 or write to us at Polydron (UK) Limited, Site E, Lakeside Business Park, Broadway Lane, South Cerney, Cirencester Gloucestershire, GL7 5XL.